What makes excellent customer service? You’ll find that it means being hospitable, friendly, and excited to help! Practice using polite but welcoming language to get familiar with a number of speaking scenarios, like checking a customer in at a hotel desk, taking orders at a restaurant, or dealing with an unhappy customer on the phone. Although these situations may seem intimidating at first, FLOW’s speaking AI with give you the tools and experience you need to stay calm and handle the situation.
You will also get access to FLOW’s Customer Service Tips and Tricks, which tells you about the little things you will need to succeed in the customer service industry to earn a few more tips, while Customer Service Experiences series will show you what makes customer care good or bad. Finally, hone your people skills with phrases that invite guests and clients to share a little about themselves and spark dozens of unique conversations.
* Effective English phrases for professional yet friendly customer interactions
* Strategies for managing complaints and resolving issues
* Techniques for providing seamless service in diverse situations
* Intermediate to Advanced English learners
* Customer service professionals and hospitality workers
* People aspiring to work in a customer service related field
